Return policy

Returns Scheme Camacho Web.jpg

How to make a return?

To begin the return, you only have to go to the link 'Make a return' found at the bottom of the web and fill in the form with your data:

A shipping label to stick on the package to be returned, which you can leave at the collection point of Post A that indicates the created label.

The User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire order or, if you prefer, you can return any of the products that make up the total order without any penalty and without indicating the reasons.

How much does a return cost?

The return of the products presented manufacturing defects in them, it will not suppose no additional cost for the user.

The return of the products by change of size, model or other different product, the User must make the return at no cost, and reorder with the desired product, which must be responsible for the shipping cost: € 4.78 (VAT included) for the peninsula and € 10.22 for the Canary Islands.

If the User decides return the order in full, CAMACHO will pay the User the entire amount that he had paid, except shipping cost.

How does the return work?

CAMACHO will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has processed the return form.

Once we receive the order and verify that it is in good condition, we will proceed to return the entire amount paid by the User.

Each product to be returned must be unused and with all its labels, packaging and, where appropriate, documentation and original accessory elements that came with it. It is important to include the delivery note. If you do not have said delivery note, you can download it by accessing your account, in the "HISTORY AND DETAILS OF MY ORDERS" section. If the User does not proceed in this way, CAMACHO reserves the right to deny the return.

In the event that for reasons of lack of stock it is not possible to send another product with identical characteristics, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the shipment of another model that the User voluntarily chooses.

If at the time of return, the product to be exchanged is discounted, the amount of the discounted product will be refunded.

Return address:

CAMACHO TEXTIL SL, C / Ribera del Guadiana 53.1ºD 21400 - Ayamonte, Huelva. Spain

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